Bali Traveller – Operated by PT Bali Sakura Bloom Investments

Effective Date: 21 November 2025

1. Definitions

In these Terms & Conditions (“Terms”), the following definitions apply:

• “Company” refers to PT Bali Sakura Bloom Investments, the legal entity operating Bali Traveller.
• “Bali Traveller” / “Platform” refers to all online travel agent services provided by the Company, including website, mobile applications, and associated digital services.
• “User” / “Customer” refers to any individual or entity using the Platform.
• “Supplier” / “Service Provider” refers to hotels, villas, tour operators, transportation companies, and third-party businesses providing travel-related services.
• “Booking” refers to a reservation or purchase made through the Platform.

2. Acceptance of Terms

By accessing or using the Platform, the User acknowledges that they have read, understood, and agreed to be bound by these Terms.
If the User does not agree with these Terms, they must discontinue the use of the Platform immediately.

3. Scope of the Services

The Platform provides travel-related booking and intermediary services, including:

• Accommodation booking (hotels, villas, guesthouses)
• Tour and activity reservations
• Transportation services (car rental, airport transfer, etc.)
• Travel packages and itinerary services
• Customer support and additional travel assistance

The Company acts solely as an intermediary and does not own, manage, or control the services provided by Suppliers.

4. User Obligations

The User agrees to:

1. Provide accurate and complete information when creating bookings.
2. Ensure payment is made using valid and authorized payment methods.
3. Use the Platform solely for personal or authorized booking purposes.
4. Respect and comply with Supplier rules and regulations.
5. Be fully responsible for any actions taken through their account.

The Company reserves the right to refuse service or cancel bookings in cases of fraud, misconduct, or violation of these Terms.

5. Booking Confirmation & Payments

1. All bookings are subject to availability at the time of reservation.
2. Prices displayed may include or exclude taxes, service charges, or Supplier fees.
3. A booking is considered valid only after full payment and issuance of a Booking Confirmation or Voucher.
4. The Company is not liable for payment delays caused by financial institutions or payment gateways.
5. The User is responsible for verifying booking details before finalizing payment.

6. Cancellations, Amendments, and Refunds

Policies regarding cancellations, changes, and refunds are determined by each Supplier, not by the Company.

• Certain bookings may be non-refundable or non-changeable.
• Changes may incur additional fees from Suppliers.
• Refund processing times depend on third-party payment channels and Supplier policies.

The Company will assist in mediating communication but cannot guarantee approval for cancellation, amendment, or refund requests.

7. Role as Intermediary

The User acknowledges that:

• The Company does not provide accommodation, transport, or tour services directly.
• The Company is not legally responsible for service quality, safety, or performance of Suppliers.
• Any claims, losses, or damages arising from Supplier actions must be directed to the relevant Supplier.

The Company will provide reasonable assistance but holds no liability beyond its role as an intermediary platform.

8. Travel Requirements & Responsibilities

The User is responsible for:

• Ensuring all travel documents (ID, passport, visa, entry permits) are valid.
• Complying with health and safety protocols, including vaccination or test requirements.
• Securing travel insurance if needed.

The Company is not responsible for losses due to incomplete or invalid travel documentation.

9. Intellectual Property

All copyrights, trademarks, logos, text, images, and other content on the Platform are the property of PT Bali Sakura Bloom Investments.

The User may not copy, use, modify, or distribute any Platform content without written consent from the Company.

10. Limitation of Liability

To the maximum extent permitted by Indonesian law, the Company shall not be liable for:

• Indirect, incidental, punitive, or consequential damages
• Loss of profits, opportunities, or data
• Failures or negligence by Suppliers
• Delays, overbooking, schedule changes, or cancellations
• Accidents, injuries, or damages occurring during travel
• Force majeure events (see Clause 11)

In all cases, the Company’s liability (if any) shall not exceed the total value paid by the User for the affected booking.

11. Force Majeure

The Company shall not be held liable for failure or delays caused by events beyond reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government restrictions or regulations
• Epidemics or pandemics
• Technical or system failures
• Strikes or industrial actions

In such cases, the Company may assist in rebooking or communication, but no guarantees or liabilities apply.

12. Privacy & Data Protection

The Company collects, processes, and stores personal data in accordance with a dedicated Privacy Policy.
By using the Platform, the User consents to the use of their data for booking, operational, and customer service purposes.

13. Amendments to Terms

The Company reserves the right to modify these Terms at any time.
Revisions become effective upon publication on the Platform.
Continued use of the Services constitutes acceptance of the updated Terms.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia.
Any disputes arising from or related to the use of the Platform shall be resolved through:

1. Good-faith negotiation, followed by
2. Mediation or arbitration, if needed
3. If unresolved, disputes shall be submitted to the jurisdiction of the Denpasar District Court, Bali.

15. Contact Information

For inquiries or support, please contact:

PT Bali Sakura Bloom Investments
Brand: Bali Traveller
Email: sales@balitraveller.id
Phone: +62 877 8577 7779
Address: Jl. Sunset Road No. 88, Seminyak, Kec. Kuta, Kabupaten Badung, Bali 80361