Privacy Policy

Bali Traveller – Operated by PT Bali Sakura Bloom Investments

Effective Date: 21 November 2025

  1. Introduction

This Privacy Policy explains how PT Bali Sakura Bloom Investments (“the Company”), operating under the brand Bali Traveller (“we”, “our”, “us”), collects, uses, stores, and protects your personal information when you access or use our website, mobile application, or related services (“Platform”).

By using the Platform, you acknowledge and agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following categories of personal information:

2.1 Personal Identification Data

  • Full name
  • Date of birth
  • Gender
  • Nationality
  • Identification documents (ID, passport details)

2.2 Contact Information

  • Email address
  • Phone number
  • Residential or billing address

2.3 Booking & Travel Information

  • Accommodation, tour, or transport booking details
  • Travel dates and preferences
  • Guest information

2.4 Payment Information

  • Payment method
  • Transaction details
  • Bank or e-wallet information (processed via secure third-party gateways)

Note: We do not store full credit card numbers on our servers.

2.5 Technical & Usage Data

  • IP address
  • Device information
  • Browser type
  • Cookies and tracking technology
  • Log data related to Platform usage

2.6 Optional Information

When voluntarily provided:

  • Feedback or reviews
  • Profile photo
  • Special requests or preferences (e.g., dietary, accessibility)
  1. How We Use Your Information

Your personal data may be used for the following purposes:

3.1 Service Delivery

  • Process and confirm bookings
  • Facilitate payments
  • Communicate with hotels, tour operators, or transportation providers
  • Send booking vouchers, receipts, and related documents

3.2 Customer Support

  • Respond to inquiries
  • Provide assistance and troubleshoot issues

3.3 Platform Operation & Improvement

  • Personalize user experience
  • Improve website/app functionality
  • Conduct analytics and performance monitoring

3.4 Marketing & Promotions

With your consent where required:

  • Send newsletters or promotional offers
  • Tailor marketing content based on user behavior

You may opt-out at any time.

3.5 Legal & Security Purposes

  • Prevent fraud or unauthorized transactions
  • Comply with legal obligations
  • Enforce Terms & Conditions
  • Resolve disputes
  1. Sharing of Information

We may share your information with:

4.1 Travel Service Providers

  • Hotels, villas, transportation companies
  • Tour operators and travel partners

Only information necessary to complete your booking is shared.

4.2 Payment Processors

  • Banks, credit card providers, and e-wallet platforms

4.3 Third-Party Vendors

For platform operation:

  • IT services
  • Cloud hosting
  • Customer support tools

4.4 Legal Authorities

When required by law, regulation, or court order.

We do not sell your personal information to third parties.

  1. Data Storage & Retention

Your data may be stored on secure servers located in Indonesia or other jurisdictions where our service providers operate.

We retain personal data only for as long as necessary to fulfill:

  • Booking obligations
  • Legal requirements
  • Accounting or auditing needs

After this period, data will be securely deleted or anonymized.

  1. Cookies & Tracking Technologies

The Platform uses cookies to:

  • Enhance user experience
  • Analyze usage patterns
  • Remember login sessions
  • Deliver personalized content

You may disable cookies in your browser settings, but certain features may not function properly.

  1. Data Security

We implement technical and organizational measures to protect your data, including:

  • Encryption (SSL/TLS)
  • Secure data centers
  • Access controls
  • Regular audits

However, no online transmission is fully secure, and we cannot guarantee absolute protection.

  1. User Rights

Depending on applicable law, you may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete or anonymize your data
  • Withdraw consent for marketing
  • Restrict or object to processing

Requests can be made through our contact details below.

  1. Children’s Privacy

The Platform is not intended for individuals under 18 years old.
We do not knowingly collect personal information from minors.
If such data is collected unintentionally, we will delete it promptly.

  1. International Data Transfers

Some service providers may be located outside Indonesia.
By using our Platform, you consent to the transfer and processing of your data internationally, in accordance with this Privacy Policy.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on the Platform with a revised effective date.
Continued use of the Platform constitutes acceptance of updated policies.

  1. Contact Information

For questions, data access requests, or concerns regarding privacy, please contact:

PT Bali Sakura Bloom Investments
Brand: Bali Traveller
Email: sales@balitraveller.id
Phone: +62 877 8577 7779
Address: Jl. Sunset Road No. 88, Seminyak, Kec. Kuta, Kabupaten Badung, Bali 80361

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